Legal Nurse Consulting News: Throw the Fish
Tuesday, March 02, 2010
When you work, no matter what you decide to do in life, you need to do it with a passion and a positive attitude. You need to have energy and commit to customer care. You need to have inspiration and encouragement to make each day count.'Fish,' is a book written by Stephen C. Lundin, Ph.D., Harry Paul, and John Christensen. It hooks you in by teaching you four values that will improve your outlook on how work gets done. It teaches you to: 1.Choose Your Attitude - Who do you want to be while you are at work? Change your attitude by choosing your attitude for the day. 2.Play - How can you have more fun and create more energy? Fun is energizing. 3.Make Their Day - Engage your customers in a way that will make their day? How can you make each other's day? 4.Be Present - How can you become present for each other and your customers? How is this done? In the book, a manager has to turn her sour staff into motivational workers. She learns the four values above by watching the workers at Pike Place Fish Market, a local fish market in Seattle, Washington. People from all over the world come to join in on the magic. They throw fish and yell, 'Six crabs flying away to Montana.' The whole staff will reply, 'Six crabs flying away to Montana.' You will see the crabs flying over your head and to the person that wraps the fish. They dance and have fun. They even let you catch the fish.By watching the enthusiasm of the workers, she learns the four values and approaches her disgruntled staff. They take a trip out to Pike Place and they catch the energy. They bring back that energy and the four values and apply them daily to their work. Choose your attitude, play and have fun, make their day and your own, and be present in anything that you do. Don't forget to 'throw the fish.' May it be a Happy New Year for you all!